Privacy Policy

1. Information We Collect

Personal Information You Provide:

• Name, email address, phone number
• Government-issued ID for identity verification
• Social Security Number (for background checks only)
• Employment and income information
• Payment information (processed securely through Stripe)
• Property ownership documentation (for owners)

Information Collected Automatically:

• Device information and IP address
• Browser type and operating system
• Pages viewed and time spent on site
• Cookies and similar tracking technologies

2. How We Use Your Information

• Identity Verification: To confirm your identity and prevent fraud
• Background Checks: To screen renters through Checkr (with your explicit consent)
• Payment Processing: To facilitate secure rental payments
• Communication: To send booking confirmations, updates, and support messages
• Platform Improvement: To analyze usage patterns and enhance user experience
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell your personal information. We share information only as follows:

• With Property Owners/Renters: To facilitate rental agreements (name, contact info, verified status)
• With Service Providers: Checkr (background checks), Stripe (payments), AWS (hosting)
• With Insurance Partners: To provide liability coverage
• For Legal Reasons: When required by law or to protect rights and safety

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• AES-256 encryption for stored sensitive data
• Regular security audits and penetration testing
• Limited employee access to personal information
• Two-factor authentication for account access

5. Your Privacy Rights

Under California law (CCPA/CPRA), you have the right to:

• Access: Request a copy of personal information we hold about you
• Deletion: Request deletion of your personal information (with certain exceptions)
• Correction: Request correction of inaccurate information
• Opt-Out: Opt out of targeted advertising (we don't currently engage in this)
• Non-Discrimination: Not be discriminated against for exercising your rights

To exercise these rights, email us at privacy@subletla.com or call (555) 123-4567.

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Active account data: Retained while account is active
• Background check results: 90 days (then deleted)
• Transaction records: 7 years (IRS requirement)
• Support communications: 3 years

7. Cookies and Tracking

We use cookies to improve your experience. You can control cookie preferences through your browser settings:

• Essential Cookies: Required for platform functionality (cannot be disabled)
• Analytics Cookies: Help us understand how you use the platform
• Preference Cookies: Remember your settings and preferences

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

9. Children's Privacy

SubletLA is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us immediately at privacy@subletla.com.

10. International Users

SubletLA operates in the United States. If you access our platform from outside the U.S., you consent to the transfer of your information to the U.S. and processing under U.S. privacy laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email. The "Last Updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

Questions or concerns about our privacy practices?